Tacans is the international Swiss IT company which was founded in 2021 and has development hubs in Ukraine. Company focuses on blockchain and DLT technologies. Also, we provide outsourcing and outstaffing solutions to businesses worldwide.
23 лютого 2024

Customer Support Specialist (вакансія неактивна)

Київ

Job Description:
Entravel is dedicated to redefining the hotel booking landscape, transcending the ordinary. We are not just a company; we are a crypto-native brand harnessing the potential of blockchain to revolutionize the travel experience. With a Web3-focused marketing strategy, we are poised to disrupt the industry by providing the world’s most affordable hotel rooms.

Responsibilities:
• Supporting our Customers: Inbound/outbound Phone, Chat, Email, and Social media, understand our customers to provide workable solutions.
• Replying to emails and messages from customers all over the world in English (candidates with multiple languages is a plus).
• Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
• Ownership: You will seek to understand customer needs, delivering the right solution the first time, every time
• Educate: You will educate our customers to effectively and efficiently use our website and go through their booking process.
• Customer Advocate: Retaining customer loyalty through problem-solving, flagging new ideas to simplify our process in a safe and trusted environment.
• Performance Metrics: Our entire team shares the same success metrics, support, educate, coach, and resolve all our customers’ issues.
• Share feedback: with Management relating to performance, team morale and customer insights.
• Resolutions: Ability to identify root cause of any problem, using our Process + Polices to resolve any issue in a timely manner.
• Most importantly, always ensuring a high level of customer service.

Requirements:
• Communication skills are paramount, understanding of products is essential, but communicating these to the clients is the most important skill
• Social Media Support Experience
• Understanding of how to communicate workflow
• Good written and verbal skills
• Research Skills, owning and finding the solution to the issue internally, we don’t want people passing issues around, we want them understanding how the system works and relieving the load by handling the client.
• Demonstrable experience in working with complex systems, including the ability to present them to a non-expert, preferably in travel, crypto or financial services environment.
• Great organizational and time-management skills.
• Candidates with multiple languages is a plus.

We offer:
• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Team Building and Corporate Events: Strengthen team relationships through team-building activities and corporate events.
• Comfortable Office: Work in a stylish and comfortable office for the best working experience.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

We aim to provide our employees with everything they need to achieve a balance between personal and professional life.