Customer Support Specialist (English/French/German) (вакансія неактивна)

SupportYourApp is looking for a talented, goal-oriented and committed Customer Support Specialist to provide high-level quality support for famous IT-startups from all over the world.

Requirements:

— Fluent English (French/German as a 2nd language will be a great plus)
— Analytical & Research Skills
— Customer oriented and responsible attitude
— Stress resistance

Will be a plus:

— Experience with CRM systems/SaaS
— Experience with native speakers
— International exchange programs participation
— Customer service skills and experience

We offer you:

— Flexible schedule (night shifts included)
— Amazing atmosphere and awesome office ( jobs.dou.ua/...​es/supportyourapp/photos )
— Decent compensation in USD
— Great management with no bureaucracy
— Paid intensive training and trial period
— Good bonuses for referring friends (referral program)
— Coffee, tea, candies, fruits
— Various sports events and teambuilding; part-compensation for SportLife membership

What You’ll Be Doing:

— Resolve basic to complex support issues for customer inquiries received via omni-channel support (emails, phone, live chat)
— Become a product expert and provide documentation updates to our knowledge base
— Ensure customers’ satisfaction

SupportYourApp is specialized in providing high-quality customer support and back-office support services for Software, Hardware and SaaS companies. Check us on Facebook: www.facebook.com/supportyourapp Read more on our website: supportyourapp.com/company.php