SupportYourApp is a Support-as-a-Service that provides augmented customer care for growing startups and tech companies around the globe. Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service.
5 июля 2021

(Digital) Tech Support Engineer L1-L3 (вакансия неактивна)

Киев, удаленно

We’re looking for a Tech Support Engineer L1-L3 interested in digital data tool to join a fast-growing European tech product. If you’d like to dive deep into digital marketing, and smart data integrations, this would be the right chance. Let’s be clear, we don’t expect you to code, but we do expect you to investigate customers’ issues using all your technology knowledge.

What you will do:

  • Serve as daily first point of contact for our clients on all usage and operational matters concerning the use of the product;
  • Solve issues related to data import and export, ETL, SQL, and API connections;
  • Identify, categorize and troubleshoot L1, L2, L3 technical issues and if needed, you will escalate the more complex ones to your Team Lead or other internal departments;
  • Contribute entries for FAQ and Help Files;
  • Play an important role in improving the internal support tools, and work with the Engineering team for the according design and implementation.

What you need:

  • Outstanding English communication skills (written and verbal), C1 level;
  • 1+ year experience in Customer Service, Tech Support or similar roles;
  • Understanding /experience with SQL to spot errors and troubleshoot;
  • Experience with advertising platforms (Google Ads, Facebook Business Manager), web analysis services (Google Analytics);
  • Ability to quickly and effectively troubleshoot, analyze and identify issues and solutions;
  • Tech-savvy mindset, eager to learn and discover new technologies;
  • Care for our customers and excellent service in your DNA.

Will be a plus:

  • Education in Business Administration/Marketing;
  • Knowledge or experience with API, ETL.

We offer:

  • Fixed schedule (Saturday and Sunday off);
  • State-of-the-art offices; OR Remote work;
  • Competitive compensation in USD;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Taxi for the late hours (if you work from the office);
  • Seasonal fruit and vegetables;
  • Various sports events and team buildings; part-compensation for SportLife membership;
  • Corporate library.

The cherry on top is you’ll get an IT business and support skill set second to none.

About SupportYourApp

Human + Tech customer support service that powers Unicorn and acclaimed tech companies worldwide.
We work with 30+ countries and provide BPO solutions in 40+ languages. SupportYourApp is passionate about technology and helping people around the world getting the most meaningful experience possible while using the products of the most innovative tech companies.