— 3+ years of experience in a similar position, in a software company
— experience in Linux/UNIX environments
— experience in firewall administration and configuration (Check Point, Cisco, Juniper, Fortinet, etc.)
— experience in support of network security software products
— excellent communication skills in English (written and spoken)
— independent, resourceful, problem-solver, result oriented
Knowledge of Linux script languages (PERL, shell)
— competitive compensation in USD
— state-of-the-art office in Kyiv (with exclusive pieces of art from Ukrainian and world artists. Check our DOU page to see for yourself)
— fixed schedule, US business hours (Saturday and Sunday off)
— taxi covered for your way back home
— paid intensive training and trial period
— SupportYourApp Medical Policy
— get a training and become an expert of the best products in network security niche
— provide tech support for 1,800 customers in 80 countries
— guide customers and engineers in product installation, operations and troubleshooting
— support customers via email, phone and through webcasts
— escalate cases to the needed department
— and many more :)
Imagine a team where everyone lives and breathes networking, security, and meaningful customer service experience.
Imagine that you are the one who helps companies like AT&T, PayPal, AstraZeneca, Adidas, Unilever, HBO and many more to:
— manage network and security devices (like Juniper, Check Point, Fortinet, Cisco, etc.)
— monitor and manage cloud and SDN platforms (like AWS, Azure, VMware, etc.)
Imagine the team of the smartest individuals working in sync from development idea to release to the end user to provide the best business-driven security management software products. Among them are the products that won gold in Cybersecurity Product / Service Awards in just 2021 alone, many more awards through the years.
If you take pride in your tech support experience, strive to develop in networking and security, and want to work with leaders in tech, let’s talk.
SupportYourApp is Human + Tech customer support service that powers Unicorn and acclaimed tech companies worldwide.
We work with 32 countries and provide BPO solutions in 31 languages. SupportYourApp is passionate about technology and helping people around the world getting the most meaningful experience possible while using the products of the most innovative tech companies.