● English: Intermediate or higher
● Excellent PC skills and good technical background in general
● Excellent communication skills
● Team player
● Ability to multitask
● Ability to work in shifts (7am-3pm, 3pm-11pm, 11pm — 7am)
● Stress-resistance
● Being ready to make decisions and explain them
● Basic SQL knowledge would be a big plus
● Ready to hire a student
Personal skills:
● Excellent communication skills. Open-mindedness and easygoing character;
● Strong independent problem solving and troubleshooting skills;
● Self-motivated, result-oriented, and disciplined is a must;
● Team player.
● A position in a product developments company with a dynamic environment and
several concurrent projects;
● Opportunity to contribute (your ideas for improvement implementation);
● Team of motivated professionals;
● Continuous self-improvement and growth, including certifications and courses;
● Competitive salary plus financial bonuses;
● English language courses;
● Office in a historical part of Kyiv, Podil (near ‘Kontraktova square’ subway
station);
● Fresh fruit and snacks;
● Corporate events and fun team-building activitie
● Receive and manage customers’ requests, questions through Support Team
communications channels(Slack, Skype, Jira service desk) no cold calls
● Diagnose and troubleshoot technical issues
● Ask customers targeted questions to quickly understand the root of the problem
and gather additional details for higher levels of support
● Monitor issues through to resolution, within agreed time limits (SLA)
● Properly escalate issues unresolved by 1st line to appropriate internal teams
● Ensure all issues are properly logged within the ticketing system
● Follow up with clients to ensure their systems are fully functional after
troubleshooting
We are now looking for a First Line Support team member. This person is expected to
provide outstanding support for clients and be responsible for successful platform
operation.