We are a product R&D company that creates solutions for the Product Ecosystem in the dynamic iGaming market domain. Our Mission is to create cutting-edge platforms to reinvent the iGaming industry. Our product is the top-quality iGaming ecosystem created on a vast choice of technologies, stacks, and programming languages.
1 червня 2023 Перша робота

First Line Support team member (вакансія неактивна)

Київ, віддалено

We are now looking for a First Line Support team member. This person is expected to provide outstanding support for clients and be responsible for successful platform operation.


  • English: Intermediate or higher
  • Excellent PC skills and good technical background in general
  • Ability to multitask
  • Being ready to make decisions and explain them
  • Knowledge of SQL/DevTools/API will be an advantage
  • Ability to work in shifts (8-hour shift, 3 times/week, 7am-3pm, 3pm-11pm, 11pm-7am)
  • Ready to hire a student (If you are studying in IT major this would be an advantage)


  • Receive and manage customers’ requests, questions through Support Team communications channels (Slack, Skype, Jira service desk). No cold calls
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support
  • Monitor issues through to resolution, within agreed time limits (SLA)
  • Properly escalate issues unresolved by 1st line to appropriate internal teams
  • Ensure all issues are properly logged within the ticketing system
  • Follow up with clients to ensure their systems are fully functional after troubleshooting

Personal skills required:

  • Attentiveness
  • Responsibility
  • Discipline
  • Friendly temper

You will get:

  • A position in a product developments company with a dynamic environment and several concurrent projects
  • Opportunity to grow inside the company towards tech positions (QA, FE etc.) in future
  • Opportunity to contribute (your ideas for improvement implementation)
  • Team of motivated professionals
  • Continuous self-improvement and growth, including certifications and courses
  • Competitive salary
  • English language courses
  • Co-working in a historical part of Kyiv, Podil
  • Opportunity to work remotely
  • Corporate events and fun team-building activities.