Technical Support Team Lead (вакансія неактивна)

● 2+ years relevant experience in management team (T1/T2);
● Ability to work under pressure and non-business working hours;
● Team motivation and skills development;
● Strong people management, coaching, and leadership skills;
● Strong English writing and speaking skills;
● Ability to read and write SQL queries;● Experience working with Chrome/Firefox devtools;
● Familiar with JIRA, Confluence, and JSD;
● Previous experience with monitoring system DataDog or Zabbix.
Personal skills:
● Excellent communication skills. Open-mindedness and easygoing character;
● Strong independent problem solving and troubleshooting skills;
● Self-motivated, result-oriented, and disciplined is a must;
● Continuous learner;
● Team player.

● A position in a product developments company with a dynamic environment and
several concurrent projects;
● Opportunity to contribute (your ideas for improvement implementation);
● Team of motivated professionals;
● Continuous self-improvement and growth, including certifications and courses;
● Competitive official salary (KZpP) plus financial bonuses;
● Medical insurance coverage;
● English language courses;
● Office in a historical part of Kyiv, Podil (near ‘Kontraktova square’ subway
station);
● Fresh fruit and snacks;
● Corporate events and fun team-building activities

● Effectively manage a team of Tier1 support members;
● Troubleshoot day-to-day user issues in all environments to solve their problems;
● Escalations to other teams as appropriate;
● Maintain up-to-date monitoring on all applications;
● Develop strong relationships with the customer;
● Work closely with different departments as (BE, QA, FE);
● Reporting and tracking incidents in JIRA service desk;
● Communicate in a transparent way between development teams, PO, DM, and
business stakeholders;
● Understand individual team members’ contribution and help optimize team
performance;
● Ability to meet internal SLAs responding to the customer;
● You’ll be the hands, eyes, and ears of other teams to provide hands-on
assistance for systems and applications.

Suntech Innovation — is a product development company working in dynamic markets
with a full cycle R&D Centre in Ukraine. We are responsible for the development and
successful continuous delivery of several products presented to international markets.
All products are developed within SCRUM methodology using modern technologies. We
promote a continuous improvement philosophy and product mindset where everybody is
focused on high-quality and on-time delivery to our end users.
We are now looking for a First Line Support Team Lead. This person is expected to
manage the Support team (up to 7 members) and be responsible for their successful
operation. Our Team Lead should be suitably skilled in support management (T1/T2).