Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Who we are: Stuzo helps Everyday Spend Retailers Know and Activate™ more customers and data in real-time, leading to more visits, more gallons, and bigger baskets. Stuzo’s Open Commerce® product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences.
19 жовтня 2021

L1 Support Engineer (вакансія неактивна)

Київ, Житомир, віддалено

Requirements:

  • 1+ years of experience on similar position (dealing with customers via phone, live chat, email etc.);
  • Excellent communication skills;
  • Advanced or Fluent level of English.

Responsibilities:

  • Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;
  • Resolve product issues by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;
  • Prepare customers’ requests for escalation to the neхt level of support;
  • Prepare articles and documentation to Knowledge Base;
  • Follow communication procedures, guidelines, and policies;
  • Communicate effectively with team members, development teams and management;
  • Provide the necessary reporting.

We offer:

  • Long-term employment;
  • Competitive compensation with regular performance based salary and career development reviews;
  • 22 working days of vacation per year;
  • 8 paid sick leave working days per year;
  • Health insurance programme;
  • Flexible working hours;
  • Sponsored company educational program, corporate library, Toastmasters club;
  • Funny celebrations, team outings and company events;
  • Unique and friendly environment where everyone can explore and learn new technologies.

Our product:

Open Commerce is a technology suite that enables marketing professionals in the fuel & convenience industry to create real-time, hyper-personalized offers and customer interactions across a variety of channels (mobile, web, SMS, and in-person) to drive customer behavior toward a desired goal.
Our technology bridges financial payment providers, retail fuel pump technology, and customer experience by wrapping low-level standards-compliant integrations with powerful software abstractions on an ultra-modern software platform. Our platform services and applications are built using a broad swath of technologies (Typescript, Node.js, Ruby, React, and others), interconnected via GraphQL and RabbitMQ, and run in AWS using Terraform, Helm and Kubernetes (via EKS).