Requirements:
- 1+ years of experience on similar position (dealing with customers via phone, live chat, email etc.);
- Excellent communication skills;
- Advanced or Fluent level of English.
Responsibilities:
- Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;
- Resolve product issues by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;
- Prepare customers’ requests for escalation to the neхt level of support;
- Prepare articles and documentation to Knowledge Base;
- Follow communication procedures, guidelines, and policies;
- Communicate effectively with team members, development teams and management;
- Provide the necessary reporting.
We offer:
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
- Flexible working hours;
- Sponsored company educational program, corporate library, Toastmasters club;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.
Our product:
Open Commerce is a technology suite that enables marketing professionals in the fuel & convenience industry to create real-time, hyper-personalized offers and customer interactions across a variety of channels (mobile, web, SMS, and in-person) to drive customer behavior toward a desired goal.
Our technology bridges financial payment providers, retail fuel pump technology, and customer experience by wrapping low-level standards-compliant integrations with powerful software abstractions on an ultra-modern software platform. Our platform services and applications are built using a broad swath of technologies (Typescript, Node.js, Ruby, React, and others), interconnected via GraphQL and RabbitMQ, and run in AWS using Terraform, Helm and Kubernetes (via EKS).