1-й в Украине сертификационный курс по UX от UXQB — крупнейшего в мире комьюнити UX специалистов
GMDH Streamline is new generation supply chain planning software solution used by world-renowned companies all around the world. GMDH Streamline helps distributors and manufacturers to understand their future sales & demand, to know what order, and to optimize the investments they make in their inventory.
8 ноября 2018

Junior Customer Support (B2B Software) | Kyiv

Киев

Необходимые навыки

We are looking for a candidate with good communication and organizational skill to join our growing Customer Support team. You will be responsible for maintaining positive customer relations and satisfaction and working with the rest of the Streamline teams.

Requirements:
Fluent English — written and spoken skills
Fast typing, good spelling, and strong grammar skills;
Sharp analytical and problem-solving skills
Unparalleled organizational, prioritization, collaboration, and communication skills
Customer oriented and responsible attitude
Experience with MS Excel is required
Bachelor’s degree.

Будет плюсом

Technical background;
Customer service experience and strong communication skills;
Experience with CRM systems.

Предлагаем

Competitive compensation in USD (Financial and professional growth) — $600
Very friendly and solid team;
Corporate and team building events;
Professional growth;
Working hours: full-time
Sunday to Thursday 10:00 am — 7:00 pm or
Monday to Friday 5:00 pm — 01:00 am (paid taxi)

Обязанности

Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
Becoming a product expert and providing documentation updates to our knowledge base;
Resolve or escalate technical or other problems;
Report bugs to the development team for a further fix;

О проекте

Why Streamline?
Launched in 2009, GMDH is a leading international provider of business forecasting solutions. GMDH solutions are built on 100% proprietary technology and handle every part of the demand and inventory planning process, providing complete transparency across the entire supply chain.

GMDH Streamline product is a purposeful demand planning and inventory management solution, which allows businesses to maximize return on their capital investments via optimization of inventory. It adopts forecast to advise on a purchase order with the right size at the right time to avoid shortages and inventory excess. Finally, Streamline saves your time by placing POs right in ERP systems.

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