We are looking for a candidate with good communication and organizational skill to join our growing Customer Support team. You will be responsible for maintaining positive customer relations and satisfaction and working with the rest of the Streamline teams.
Fluent English — written and spoken skills;
Fast typing, good spelling, and strong grammar skills;
Positive thinking :) and problem-solving attitude;
Experience with MS Excel is required;
Customer service experience and strong communication skills.
Experience with CRM systems.
Competitive compensation in USD (Financial and professional growth) — $1,000
Very friendly and solid team;
Corporate and team building events;
Working hours: full-time
Sunday to Thursday 10:00 am — 7:00 pm or
Monday to Friday 5:00 pm — 01:00 am (paid taxi)
Resolving from basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
Becoming a product expert and providing documentation updates to our knowledge base;
Resolve or escalate technical or other problems;
Report bugs to the development team for a further fix;
Launched in 2009, GMDH is a leading international provider of business forecasting solutions. GMDH solutions are built on 100% proprietary technology and handle every part of the demand and inventory planning process, providing complete transparency across the entire supply chain.
GMDH Streamline product is a purposeful demand planning and inventory management solution, which allows businesses to maximize return on their capital investments via optimization of inventory. It adopts forecast to advise on a purchase order with the right size at the right time to avoid shortages and inventory excess. Finally, Streamline saves your time by placing POs right in ERP systems.