Junior Technical Support Manager (Level One Support) (вакансія неактивна)

Your Main Responsibilities Will Include:

• Respond to customer inquiries via email, and live chat in a timely and professional manner.
• Identify, troubleshoot, and resolve basic technical issues.
• Escalate complex issues to Level Two support or relevant departments.
• Maintain detailed records of customer interactions and support activities in our ticketing system.
• Provide product information and guidance to customers.
• Ensure customer satisfaction by following up on resolved issues and providing ongoing support as needed.
• Stay updated with product knowledge, company policies, and procedures.

Required Skills and Qualifications:

• Language Proficiency: Excellent verbal and written communication skills in English.
• Proficiency in additional languages is an asset.
• Experience: Previous experience in a customer service or technical support role is preferred.
• Technical Skills: Basic understanding of computer systems, networks, and other tech products. Familiarity with troubleshooting techniques.
• Customer Service Skills: Strong interpersonal skills with the ability to handle difficult situations calmly and effectively. A customer-centric attitude.
• Problem-Solving Skills: Ability to think critically and solve problems efficiently.

What We’re Offering:

• Medical insurance;
• Paid vacation and sick leave;
• Compensation of taxes;
• Paid taxi;
• Friendly team and pet-friendly workplace;
• Enormous opportunities for professional and career growth;
• Friendly and supportive team;
• Paid lunch, corporate and team-building events.