Customer Care Representative — Night Shift (Freelance) (вакансія неактивна)

As an entry-level Customer Care Representative, you’ll be the first point of contact for our users. Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth.

Requirements:

• Previous experience in Customer Support;
• Proficiency in English;
• Proficiency in Zendesk, internal Knowledge Base and in-house Zendesk workflows.
• Experience in creating documentation (internal and external) is preferred

Schedule:

A flexible 5/2 schedule, 5:00 PM — 1:00 AM or 7:00 PM — 3:00 AM UTC time.

8hrs a day, 40 working hrs a week

Days off: on rotational basis

Start date: asap

Cooperation type: freelance

Main Responsibilities

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;