Client Partner (вакансія неактивна)

Team composition

New position in the client partnership (=AM) department; current team consists of 5 people (CAMO/CDO, 1 full-time CP, 1 part-time CP, 1 full-time CP-A, 1 part-time CP-A).

Qualifications and skills

• 3+ years of hands-on experience as an Account/Engagement Manager dealing with US and European clients
• Ability to adapt to dynamic circumstances and various cooperation formats;
• Hands-on experience of account management in outstaff/team extension projects
• Excellent command of spoken and written English (B2 or higher)
• Great interpersonal abilities to create, maintain and enhance client relationships
• Technical competence (understanding of software development lifecycle, agile development methodologies and major stacks & services in the industry)
• Commercial awareness, ability to identify and effectively communicate commercial opportunities
• Strong service/client-oriented attitude
• Goal-oriented mindset combined with solid knowledge of managerial processes

Nice to have

• Great presentation skills
• Being good at handling conflicts between parties
• Stress-resilience
• Knowledge and experience with risk management practices
• Worked with startups in the past

Responsibilities

• Being a point of escalation for issues with team members and/or their performance (including the PM, if any)
• Building great business relationships with the customer over time
• Serving as a guarantor of client satisfaction
• Ensuring proper recruitment process & progress
• Working alongside client partner associate (-s) to make sure all stakeholders are satisfied with cooperation (client, internal stakeholders like HR, Recruitment, Finances)
• Taking part in pre-sale and up-selling activities
• Smoothly taking over accounts from the CDO/CAMO and different, sustain and grow them over time
• Control over the team’s performance
• Formation of efficient teams (substitution if needed, team balance, etc.) and ensuring they are financially beneficial for the company (proper margins, predictability)
• Conflict resolution

Why StartupSoft?

• Work with top entrepreneurs and startups from Silicon Valley and EU
• Become an integral part of the core team — be more than someone who just writes code
• Potential to receive equity in high-growth startups
• Contribute to well-funded products with potential to impact millions
• Beautiful offices in the best locations with high-end amenities (Lviv, Kyiv, Ternopil)
• Tight-knit team with an inclusive and transparent culture
• Only the latest, modern technologies with no legacy code and management bureaucracy
• Above average salary, benefits & medical insurance