Stape was created in 2020 with a mission to provide the best server-side tracking solution for businesses of all sizes. Our SaaS platform makes it easy for companies to collect and analyze data about their users so that they can make better decisions about business operations and marketing campaigns.
16 жовтня 2024 Перша робота

Technical Support Specialist (shifts)

Київ $700–1300

Stape is a product for server-side Google Tag Manager hosting, and are looking for a Support Team member to join our team, which powers thousands of customers worldwide.

We are expanding our support team to work 24/7 and are now looking for additions to work night shifts in the office, in Kyiv (м. Золоті Ворота). Shifts are 12 hours with 2 people per shift.

Requirements:

— Good communication skills.

— Intermediate English (communication in English with our customers).

— Quick studying.

— Analytical and problem-solving skills.

Would be a plus:

— Experience in technical support.

— Knowledge of Google Tag Manager, Google Analytics, Facebook Ads, Google Ads.

— Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.).

— Experience with Jira, Confluence.

Responsibilities:

— Assisting clients with any product-related questions through email or chat. No calls.

— Maintaining help desk articles up to date.

— Closing tickets in one touch.

— Collaborate with other team members.

— Day & Night shifts at the office in Kyiv.

What we offer:

— We provide training, equipment, a self-contained office and everything you need to work in comfort.

— 20 days paid vacation.

— Paid sick days.

Submit your CV to join our team 🙂

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