Customer Support Agent (вакансія неактивна)

Squro is a dynamically developing product IT company that provides a wide range of high-quality products, solutions and services in the field of FinTech. In our work, we use modern development methodologies and an efficiently organized project management system. This approach allows us to sell high-quality and popular products.

Since its founding in 2006, Squro has gained a reputation as an innovative and reliable company among our partners around the world. Our offices are located in the capital of Ukraine — Kyiv, in the heart of the FinTech industry of the European Union — Limassol, Cyprus, in the Asian hub and the best location for expats in Asia — Kuala Lumpur, Malaysia.

We’re developing our team and looking for talented people to become a key person of the team as a Customer Support Agent!

Qualifications and experience:

• Basic knowledge of work with Google framework (Disc, Sheets, Docs).
• Experience of resolving difficult issues.
• Experience of communication with angry clients.
• Basic understanding of empathy.
• Understanding of customer service with ability to identify weak areas.
• Basic knowledge of best CS practice.

Key responsibilities:

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system.
• Identify customers’ needs to achieve customer satisfaction.
• Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Our benefits:

• Opportunity to work with international markets.
• Gaining experience with fintech.
• Professional and personal growth.
• Challenging, fast-moving, and unique tasks.
• Ability to be close to the business and take part in making fast decisions.
• Partial compensation of language courses expenses.
• Corporate library.
• Regular team retrospectives.
• Flexible schedule.
• Paid vacations, sick leaves, public holidays, ability to take days off.