Our IT operations team is looking for an IT Services Manager. You will be responsible for managing internal IT projects lifecycle, from conception to development and into implementation.
— Collaborating and coordinating with multiple internal teams to ensure the successful delivery of services on various levels.
— Lead IT projects, including the development and implementation of systems and services.
— Monitor and fine-tune the operation of our internal Helpdesk service.
— Assess vendors and develop test strategies for new hardware and software.
— Troubleshoot hardware and software issues related to internal IT.
— Identify areas of improvement and drive initiatives to address issues in systems and/or processes.
— Coordinate and manage technical deployments, upgrades, and maintenance.
— Design projects to improve IT systems, processes, and operations.
— Enforce IT policies and procedures.
— MS or BS in Information Technology or a related field.
— 5+ years of experience working in IT operations.
— At least 1 year of leadership experience.
— Good written and spoken English.
— Excellent working knowledge of computer systems, security, network, and system administration.
— Experience with project support/monitoring tools such as JIRA and Confluence.
Nice to have:
— Experience with Okta, Jamf, AWS, Cisco, macOS, Linux.
— ITIL Foundation Certification
— Scripting languages experience (Python, bash, shell, Perl, Tcl, etc.).