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16 апреля 2021

IT Services Manager


Job Summary

Our IT operations team is looking for an IT Services Manager. You will be responsible for managing internal IT projects lifecycle, from conception to development and into implementation.

Responsibilities and Duties

— Collaborating and coordinating with multiple internal teams to ensure the successful delivery of services on various levels.
— Lead IT projects, including the development and implementation of systems and services.
— Monitor and fine-tune the operation of our internal Helpdesk service.
— Assess vendors and develop test strategies for new hardware and software.
— Troubleshoot hardware and software issues related to internal IT.
— Identify areas of improvement and drive initiatives to address issues in systems and/or processes.
— Coordinate and manage technical deployments, upgrades, and maintenance.
— Design projects to improve IT systems, processes, and operations.
— Enforce IT policies and procedures.

Qualifications and Skills

— MS or BS in Information Technology or a related field.
— 5+ years of experience working in IT operations.
— At least 1 year of leadership experience.
— Good written and spoken English.
— Excellent working knowledge of computer systems, security, network, and system administration.
— Experience with project support/monitoring tools such as JIRA and Confluence.

Nice to have:

— Experience with Okta, Jamf, AWS, Cisco, macOS, Linux.
— ITIL Foundation Certification
— Scripting languages experience (Python, bash, shell, Perl, Tcl, etc.).

We offer multiple benefits, that include

— Working on impactful security products and the opportunity to use them personally
— Competitive salary and perks
— PE accounting and support
— WFH and remote working mode possibility. Partial furniture compensation
— Social package, including medical insurance available from the start date and sports compensation after the trial period
— 18 paid vacation days per year, paid public holidays according to the Ukrainian legislation
— Educational possibilities like corporate courses, knowledge hubs, and free English classes. Semiannual performance review
— Free meals, fruits, and snacks when working in the office.

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