CS Analyst (вакансія неактивна)

Job Summary

We are looking for a passionate CS Analyst to join our data analysis team. In this role, you will monitor the status of our products and features on a daily basis and perform ad hoc analytic requests to transform data into business decisions.

Responsibilities and Duties

— Monitor and report performance of Ring products and features deployed to production on a daily basis
— Interact with Release Management and Product teams.
— Conduct quantitative and qualitative analysis of overall customer health
— Implement interactive dashboards
— Build out daily, weekly, monthly CS Reporting for the team’s use
— Perform ad hoc analytics requests
— Provide result interpretations

Qualifications and Skills

— Advanced analytical skills and expertise
— Good written and spoken English
— Undergraduate degree in math, finance, engineering, or other quantitative fields
— Excellent written and oral communication skills

Nice to have

— SQL knowledge
— Demonstrable proficiency with Tableau, PowerBI, QlikView, or Looker
— Good knowledge of Statistics, Probability theory
— Hands-on experience with AWS (Athena, Redshift)
— Knowledge of basic Linux commands
— Experience with Python/R
— Docker and NoSQL knowledge, hands-on experience with DataDog, Mixpanel, Kibana

We offer multiple benefits that include

— Working on impactful security products and the opportunity to use them personally
— Competitive salary and perks
— PE accounting and support
— WFH and remote working mode possibility. Partial furniture compensation
— Social package, including medical insurance available from the start date and sports compensation after the trial period
— 18 paid vacation days per year, paid public holidays according to the Ukrainian legislation
— Educational possibilities like corporate courses, knowledge hubs, and free English classes. Semiannual performance review
— Free meals, fruits, and snacks when working in the office.