We are looking for a Head of Customer Success to join the SplitMetrics team to manage SearchAdsHQ Customer Success team (6 ppl) to maintain stable growth within the current and new customer portfolio. SearchAdsHQ is the leading platform for Apple Search Ads campaign management and optimization.
We build great products and provide outstanding proactive services. People are our core value. We build relationships and ensure that our customers have the best experience with our products and our people.
The main mission of this position is to ensure stable growth for an existing customer portfolio, enhance and manage customer success processes, and drive changes that impact our customers’ satisfaction rate. You will lead and inspire your team and cross-functional client-facing teams to provide outstanding customer service.
Requirements and expectations:
We need a person with a combination of soft and hard skills. We expect you will follow the latest trends and will select the best tools to ensure our customers are well taken care of, and the team is engaged and motivated.
In this role you will:
We offer a unique opportunity to join a growing Customer Success team and get exceptional experience in Customer Service. We apply the best practices and keep Customer in focus at all times. All SplitMetrics team members strive to high performers, problem solvers, and team players with passion, integrity and effectiveness. At the same time, we stay human and real.
We strive to attract exceptional people who have ‘’that extra something’’ and really enjoy what they do. Are you ready to jump onboard with us? We look forward to speaking with you soon!