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Sphere Software is a global provider of high-quality software development, testing and consulting services. We are passionate about bringing the best commercial software to market, helping start-up businesses and Fortune 500 enterprises. Clients rely on our solutions to drive business growth and customer satisfaction.
13 октября 2020

L2 Customer Support Engineer (вакансия неактивна)

Киев, Харьков, Минск (Беларусь), удаленно

At Sphere, we offer staff augmentation services, end-to-end technology solutions, and enterprise applications through onsite and remote world-class teams. Now we are looking for a L2 Customer Support Engineer

Location: Remotely
Type: Hire
Start Date: ASAP

Responsibilities include but are not limited to:
— Resetting passwords
— Troubleshooting login issues
— Answering client questions / slack channels
— Assigning tickets / acting as gate keeper / track and ticket questions
— Use Jira/Zen Desk for tracking tickets
— Understanding basics of how web API’s work
— Manual creation of wires
— Creative access but not approval access to que up wires for approval
— Treasury movements within ledger and/or banking
— Transfer movements — move money between accounts

Requirements:
— 2+ years of experience with customer-facing support
— Excellent level of English

Notes — please respond to this opening if you are available for US working hours ( 6am — 2pm CST/ 14:00-22:00 Kyiv time))