Customer Success Lead (вакансія неактивна)

At Spendbase, we’re working to revolutionize how businesses manage their cloud and software subscriptions. As a Customer Success Lead, you’ll play a pivotal role in ensuring our customers achieve their goals and maximize the value of our platform.

What you’ll do:

• Cultivate strong relationships with our customers, acting as their trusted advisor.
• Own the customer journey, from onboarding to renewal, ensuring a seamless experience.
• Leverage data to identify opportunities for improvement and optimize customer satisfaction.
• Mentor and lead a team of customer success representatives.
• Stay up-to-date on product features and enhancements to provide expert guidance to customers.
• Work closely with other teams to ensure a seamless customer experience.

What we’re looking for:

• Proven 2+ years of experience in customer success or account management positions.
• Strong leadership and communication skills.
• Excellent problem-solving and analytical skills.
• Experience with CRM and customer success tools such as HubSpot.

Why Spendbase?

• Access English courses via Preply to improve your language proficiency (after the completion of the probation period).
• Gain comprehensive knowledge and practical skills through company-paid courses and certifications.
• Free telemedicine services to expert medical consultations and advice.
• Paid overtime via the Insightful app.

Ready to join the ride?

If you’re passionate about customer success and want to make a real impact, apply today!