Customer Success Intern

Spendbase is a rapidly growing international fintech startup on a mission to revolutionize the way companies optimize spending on SaaS, cloud, and corporate cards. We’re a passionate team building a game-changing AI-powered platform, and we’re looking for a Junior Customer Success with a startup personality who is flexible, proactive, and creative. We will grow fast together :) Are you our perfect match?

What You’ll Do:

• Understand and articulate key industry and product best practices
• Become an expert in Product and educate customers on the use and benefits of our products
• Work closely with tech products
• Drive growth through up-selling, cross-selling, and renewals
• Achieve monthly KPI
• Align customer needs with product functionalities for optimal outcomes
• Collect data and monitor metrics to improve current processes
• Coordinate with the sales team and other departments to produce effective strategies
• Break and improve the process when it is necessary, and simply be your best self! ;)

Who You Are:

• Upper-intermediate English is a must, we are happy if you are Advanced or Fluent instead :)
• Excellent verbal and written communication skills
• Proactive, innovative, and highly organized to connect and work with various stakeholders
• Curiosity with a willingness to learn and grow with the company
• Experience with CRM, Task management software, and spreadsheets
• Experience in prioritizing, making decisions, and performing effectively in high-pressure situations

What We Offer:

• Competitive compensation with regular reviews of work results and revision of remuneration based on achieved results.
• Free lunches, unlimited fruit, and snacks are available in the offices in Kyiv/Lviv.
• Paid vacation and sick leave.
• Opportunities for continuous growth and development, including English language courses, professional courses, seminars, conferences, and everything else you may need for your personal and professional development.

Get in touch ASAP so we can start the conversation sooner 😊