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— In business since 2006 — 300+ products successfully taken to market — 75+ extra-mile-going employees — 500k+ hours worked — 5+ locations in the US and in Europe — 40% women staff — Software development so collaborative, it’s virtually built in-house. — We’re not contractors, we’re collaborators.
14 березня 2023

Senior Account Manager / Sales (вакансія неактивна)

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Job Overview

A versatile account management professional with a combination of skills in custom software technology that include conversion, account management and leading teams. The goal is to ensure $1,000,000 annual revenue maintenance with 30% growth managing a pipeline 2 times to that. Working with enterprise-level clients primarily.

Job Functions

Primary

  • Facilitate understanding and effective collaboration between client and delivery. Understand client’s dreams and aspirations to ensure alignment of their business goals with S&F’s internal goals. To summarize, facilitate and nurture a mutually beneficial partnership between us and the client.
  • Collect and leverage data to craft growth strategies for each account. Identify and remove blockers preventing high NPS scores.
  • Refine a reliable system of feedback collection from (and provision to) clients so that we can prevent escalations. Quickly resolve escalations with lessons learned, resulting in constant improvement and increased trust.
  • Prepare and negotiate proposals for upsells, cross-sells and new project SOWs. Ensure smooth handoffs to delivery.
  • Refine and create OKRs per account. Current metrics include NPS, check size, turnover, number of closed deals, upsells.

Secondary

  • Manage activities of the team and motivate the team to achieve organizational goals.
  • Conduct training of team members to contribute to the growth of the company through a successful team.
  • Ensure data in our tools is up to date and is in use by the team, which includes Hubspot CRM, Databox, Google Sheets and a few other tools.
  • Generate reports (weekly, monthly, quarterly, yearly) to ensure visibility and to provide a clear direction for the growth of the account management practice to top leadership.

Qualifications

Needs

  • 3+ years in biz dev and sales or related in the software development field, leading teams.
  • Custom software (not SaaS), digital agency or related experience.
  • Ambition and ability to take full advantage of growth opportunities that emerge from working closely with the top leadership team and potential to reasonably quickly go to the next level.
  • Should share the following values: free knowledge, available education for everyone, open mind, respect to the personality, diversity, technical challenges, intelligence, and continuous improvement.
  • To implement the mission: To empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.
  • Is a great communicator: skills of active listening, non-violent communication, facilitating meetings, and negotiating complicated ideas and concepts.
  • Build trust and relationships.
  • Understanding of how huge organizations with a high level of bureaucracy work (meaning long approving, a lot of people involved, etc).
  • Ability to build trust and intimacy: easy-going, high level of empathy, etc. (according to Trusted Advisor).
  • Ability to absorb a huge amount of information about client’s business and lots of aspects (structure, names, “politics” (meaning internal relations between stakeholders, etc.), projects)
  • Able to convert deals under $50k. If not convert, track down reasons for losing independently.
  • Write empathetic emails, write well “for millionaires”.
  • Understand delivery and what we are selling. Understand the essence of client requests and effectively coordinate with the engineering team.
  • Do Bizdev: see client business potential and how tech can unlock.

Wants

  • Help adopt and practice Agile in your areas of responsibility.
  • Logistics
  • Location:
  • Full-time remote.
  • We have telecommuting flexibility with significant Eastern time zone overlap.
  • You might need to come for occasional visits to our locations in Philadelphia and Europe.
  • We may also be able to provide you with relocation assistance if you are interested in Philadelphia as a place to live.
  • Hours are flexible but may require availability outside standard business hours.
  • Compensation and incentives depend on experience and will be determined during the hiring process.

About Speed & Function

  • In business since 2006
  • 300+ products successfully taken to market
  • 75+ extra-mile-going employees
  • 500k+ hours worked
  • 5+ locations in the US and in Europe
  • 40% of women staff
  • Software development so collaborative, it’s virtually built in-house.
  • We’re not contractors, we’re collaborators. A steadfast extension of your team, grounded in developmental processes and rock-solid engineering, ready to tackle the most complex of technical challenges
  • We help take product ideas to market through best practices in UX and engineering, led by product strategy and management.
  • Delivering a full range of refinement, from prototype to MVP to enterprise-grade applications, having released over 300 products in over 15 years.
  • We bring software and collaboration best practices enjoyed by large organizations to the open market at below-enterprise rates. Speed & Function has built and operated several SaaS platforms.
  • Our advanced expertise is in UI engineering/front-end: we build high-performance, secure and accessible interfaces that are easy to use across all mainstream devices.
  • “Speed” in our name stands for performance.
  • Risk management is an integral component of each product we work on, which helps us deliver significantly above-average success rates to our clients.
  • Our flexible, transparent, and proactive approach to communication, sets us apart from others in our field. Over the past 14 years, we’ve continued to refine and master this practice, earning us our reputation as one of the strongest software engineering shops in the Philadelphia area.
  • Our mission is to finalize a unique collaboration framework that’s relevant to 21st-century challenges and allows delivering both state-of-the-art technology solutions and amazing collaboration experience.
  • We run the gamut in geography, lifestyle, and interest, but we’re united by a common set of values and goals: do exceptional work, build the best products in our clients’ businesses, experiment, pay attention to the details, treat people right, tell the truth, have a positive impact on the world around us and keep learning.
  • We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
  • We are striving to become a Teal or DDO (deliberately developmental) organization.

What’s in it for me?

  • Enjoy competitive compensation models because we do like to reward greatness.
  • Quickly improve on your English skills through daily conversational immersion.
  • Learn a variety of new perspectives through being part of a global, multicultural team of different experience levels.
  • Enjoy autonomy: work remotely full-time, plan your own schedule, fine-tune your work/life balance.
  • Travel the world: work and travel from anywhere, as long as you can sync up with your team in their time zones. You can also visit or permanently relocate to our centers in Philadelphia, USA and Budva, Montenegro.
  • Upgrade your devices through our special sponsorship program.
  • Facilitate personal growth through being part of an aspiring Teal / DDO (deliberately developmental) organization. Grow in the environment of feedback and support.
  • Organizational psychology support.
  • Be in charge of your destiny through direct collaboration with people on the client side.
  • Pick your own development path within our organization, based on your interests and talents.
  • Potential to relocate to the USA through our work visa program.

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