Account manager (вакансія неактивна)

We are looking for a highly efficient account manager to help us achieve our goals of developing customer relationships by keeping our company competitive and innovative.

What knowledge and experience we expect from our candidate:

— Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role in IT;
— Strong verbal and written communication skills;
— Excellent listening, negotiation and presentation abilities;
— Upper Intermediate or higher English level;
— Good analytical and problem-solving skills;
— Good interpersonal and customer care skills;
— Team player, active and goal-oriented, self-motivated, and flexible person.
— Knowledge of IT outsourcing service development;
— Ability to understand technical formulations;
— Understanding of software development services and industries.

Responsibilities:

— Managing existing accounts, partners, solving business and technical issues in collaboration with team;
— Building and maintaining strong, long-lasting customer relationships;
— Developing trusted advisor relationships with key accounts, customer stakeholders;
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
— Working closely with the production team and analyzing current development work in order to improve it;
— Preparing reports on account status;
— Resolving complaints and preventing potential issues;
— Carrying out client satisfaction surveys and reviews;
— Developing quotes and proposals (for existing customers);
— Taking care of client’s satisfaction;
— Invoicing and tracking of timely payment;
— Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth.

In addition to interesting tasks, we also offer:

— Work as a PE (the company has an accountant who deals with these
questions), tax compensation;
— 18 working days of paid position, 5 days of sick leave;
— Cozy office in the city center;
— A fully equipped workplace in the office;
— Professional growth;
— Access to internal English courses;
— Participation in conferences and educational events, with compensation from 50% to 100% of the cost;
— Social corporate activities and events.

Про компанію Sparkybit

Sparkybit is a leading German software development company, with a focus on fintech, open banking, banking technology, and SME IT planning. It partners with small to mid-size enterprise to deliver software solutions and expertise to speed time to market, while also supporting the digital transformation journey.

Sparkybit is also a Salesforce Support Provider, with an expert team of integration and implementation consultants who optimize value for corporate Salesforce investments.