Account Manager

Spalah is a Ukrainian venture builder that connects ambitious tech businesses with the international stage, fostering an ecosystem for rapid growth. We unite visionary founders and diverse talent to create companies that drive global progress. Our portfolio features over 10 projects spanning Adtech, Martech, Mobile apps, Publishing, AI, and more.

We are seeking for an Account Manager!

What You Will Be Working On:

• Process incoming partner registrations and onboard them to our platform.
• Proactively monitor customer accounts, analyze their performance, and reach out to publishers to offer optimizations where relevant.
• Conduct calls with publishers to gather insights and use data to enhance processes and improve the client experience.
• Work with departments of Operations, Sales, and Finance so the best possible service is delivered to the customer.
• Resolve technical issues in cooperation with the tech team.
• Ensure an increase in profit made by partners on our platform.
• Maintain warm and friendly relationships with all the clients

Your Background:

• Fluent English Knowledge of Google Drive tools and MS Excel.
• Experience in customer service/customer support 1+ year.
• Ability to think critically and analyze the data.
• Result-oriented with good problem-solving and prioritization skills.
• Client-oriented, Empathy and negotiation skills.
• Be attentive to details.
• Have strong organizational skills.
• Be able to work in conditions of multitasking.
• High degree of autonomy.

What we offer you:

• flexibility and freedom: choose fully remote, hybrid, or office-based work yourself;
• strong team: work alongside some of the industries talent;
• unlimited growth: grow in multiple directions, get freedom to launch your own product;
• career development: take courses, attend top-notch conferences, explore digital library for nonstop growth;
• health support: get medical insurance, paid vacation and sick leaves, and access to a corporate psychologist;
• fun and culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.

Thanks for your time.
Let’s bring things to the next level?