SpaceWhale is a global IT company. We develop and provide tech solutions that change everyday lives, transform industry insight, and create leading-edge products.
As we continue to grow, we’re building a diverse team where every member can explore, learn, and flourish.
We strive for perfection while putting our people first.
16 вересня 2024
Junior Technical Support Specialist (L1) (вакансія неактивна)
Київ, віддалено
Requirements:
- 1+ year of experience customer service in a help desk, service desk, technical support;
- Upper-Intermediate level of Spoken and written English is a must;
- Responsibility, initiative, self-organization, strive to learn;
- Experience providing remote support for client, server, and web-based applications;
- Excellent written and verbal communication skills;
- Ability to manage multiple tasks simultaneously while maintaining strict attention to details;
- Flexibility to occasional shifts, including night ones.
As a plus:
- Experience with CRM;
- Experience on a similar position preferably in Fintech direction;
- Excellent problem investigation and solving skills;
- Diploma, certificates, or other IT designations.
Responsibilities:
- Daily supporting internal customers all over the world, handling complaints;
- Assisting clients during integration with our systems;
- Providing appropriate solutions and alternatives within the time limits;
- Providing prompt and accurate feedback to customers;
- Collaborating with other teams to drive continuous improvement of internal and external processes;
- Stay current with system information, changes, and updates.
What we offer:
- Possibility to work full-time remotely;
- Medical insurance;
- Opportunities for professional development and personal growth;
- Competitive salary, reasonable and fair working conditions, flexible schedule;
- Team of strong IT professionals working in a vibrant product environment;
- Centrally located office near metro station with a great view.
Join us! And be a part of the change with SpaceWhale 🚀