Sombra is a Ukrainian IT company and in this difficult time for Ukraine, we are actively helping our country and volunteers. We are working full time to continue providing help to our army to defeat the russian occupier. We have opened our own volunteer coordination center to support the army and help displaced people.
13 грудня 2022

Senior Account Manager (вакансія неактивна)

Київ, Львів, Івано-Франківськ, віддалено

We are seeking an ambitious and experienced Account Manager to join our team. You will actively engage with C-level executives and key decision-makers to identify customer needs and pains and convert them into opportunities.

You will negotiate and execute growth contracts that align with customer goals.

Requirements:

• 5+ years of experience in the IT industry in relevant positions (Delivery Manager, Sr.Project Manager, Business Development Manager);
• Fluent in written and spoken English;
• Excellent communication and presentation skills;
• Client-focused approach to work: vital customer service and interpersonal skills for dealing with different types of clients;
• Negotiations skills.

Responsibilities:

• Responsible for finding ways how to increase the team (Identify upsell, cross-sell, and renewal opportunities);
• Regularly ask for feedback from customers to make sure that we are providing exemplary service;
• Regularly provide customer feedback on team members;
• Every 6-12 months review rates for engineers;
• Gather feedback (by interview, live meetings) about the team and company from customers;
• Discuss plans with customers;
• Service update (from TA to DT OR from DT to PD);
• Help to organize the CSAT report and ask for references for Clutch;
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
• Meet regularly with other members of the team to discuss progress and find new ways to improve business;
• Generate progress reports (QBRs) to give to clients and higher-ups within the organization.

What we offer:

• 18 Working days of annual paid vacations, available from the start day;
• 10 Working days of paid sick leave annually;
• Extra vacation days for long-lasting cooperation;
• Marriage and Parenthood Package;
• Compensation for sports activities (up to 6000 UAH\year);
• 50% cost compensation for attending courses for self-development;
• Internal University (Tech Communities, Leadership program, corporate library, Udemy courses, etc.);
• English training courses (twice per week + Communication Course, Grammar Course, Listening Course, practice with native speakers every week, and other activities);
• Сareer opportunities;
• Mentoring program;
• Corporate doctor;
• Mental Health support;
• Paying taxes and conducting private entrepreneurs;
• Internal Referral program;
• Corporate events;
• Opportunity to take part in company volunteering activities.