Solve.Care was established to revolutionize healthcare delivery, care coordination and benefits administration around the globe. We are building an innovative platform that combines decentralization with synchronization to connect stakeholders with each other and redefine care, cost and convenience for everyone.
28 июня 2019

Technical Support Engineer

Киев

Необходимые навыки

• Good understanding of client-server Application architecture;
• Good troubleshooting skills;
• Customer support experience;
• Experience in B2B support model;
• Experience with incident tracking tools and JIRA;
• Experience in system log analysis and associated root cause investigation;
• Strong understanding of Support Processes;
• Strong SQL knowledge;
• Basic knowledge of any script language (like bash, python ... etc.);
• Upper-Intermediate English.

Будет плюсом

• Experience of mobile applications support;
• Experience in configuration of monitoring tools;
• Experience in AWS;
• Experience in ETL, BI tools and workflows;
• Experience in testing of mobile application;
• Experience in Linux server administration;
• Basic knowledge of JSON and XML;
• Experience in support analysis;
• ITIL Certification.

Предлагаем

• Direct involvement into innovative global Healthcare product development;
• Professional development;
• Competitive compensation depending on experience and skills;
• Grant of the cost of certification and IT conferences;
• Friendly and professional team, democratic management and office in Kyiv center;
• Compensation package (vacation, sick leaves, medical insurance etc) and other benefits as paid lunches, wine Friday’s, corporate events;
• Relocation expenses to Kyiv (if relevant).

Обязанности

• Work in shifts, rotated in accordance to support model;
• Communicate possible workarounds for reported issues to Customers;
• Creating and maintaining support documentation;
• Work with dev-team on issues resolution or finding possible workarounds;
• Working across company for analysis, implementation, configuration of ETL tools for big technical data maintaining;
• Work with tech-teams for technical implementation of ETL rules engine, BI tools (Pentaho etc.) environments configuration;
• Work with QA teams to expand coverage of possible unknown real-world use cases;
• Ensuring and participating in Business Acceptance Testing;
• Translate technical information, results and proposals back to customers at the level of technical complexity required for customer understanding;
• Deployment and maintaining of test environments;
• Participate in Release activities.

О проекте

We want to make healthcare and benefit programs work better for everyone. Solve.Care was established to revolutionize healthcare delivery, care coordination and benefits administration around the globe. Solve.Care is building an innovative platform that combines decentralization with synchronization to connect stakeholders with each other and redefine care, cost and convenience for everyone.
Please, visit www.solve.care to learn more about our company.

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