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Solve.Care was established to revolutionize healthcare delivery, care coordination and benefits administration around the globe. We are building an innovative platform that combines decentralization with synchronization to connect stakeholders with each other and redefine care, cost and convenience for everyone.
9 августа 2018

Support Engineer, Sr

Киев

Необходимые навыки

• Experience in a client-centered application support for external enterprise-level customer (3+);
• Experience with incident tracking systems and JIRA;
• Experience in shell scripts creation for Windows and Linux (Bash, C-shell, Python, etc.);
• Experience in re-configuring Windows/Linux services;
• Experience in system log analysis and associated root cause investigation;
• Experience in setting up system Alerting/Monitoring tools;
• Upper-Intermediate English.

Будет плюсом

• Experience in Windows/Unix System administration.

Предлагаем

• Direct involvement into innovative global Healthcare product development;
• Professional development, potential to become a Support Manager;
• Competitive compensation depending on experience and skills;
• Grant of the cost of certification and IT conferences;
• Friendly and professional team, democratic management and office in Kyiv center;
• Compensation package (vacation, sick leaves, medical insurance etc) and other benefits as paid lunches, wine Friday’s, corporate events;
• Relocation expenses to Kyiv (if relevant).

Обязанности

• Work in shifts, rotated in accordance to 16/5 support model;
• Ensure efficient service and timely support for all customer issues;
• Communicate possible workarounds to reported issues;
• Document recurring issues;
• Work with internal team to provide timely and clear updates on issue status, workarounds, and resolution;
• Work with Product Management, Development and recommend changes to error handling;
• Work with QA teams to expand coverage of possible unknown real-world use cases;
• Translate technical information, results and proposals back to customers at the level of technical complexity required for customer understanding;
• Support field validation activities for sustaining engineering emergency fixes.

О проекте

We want to make healthcare and benefit programs work better for everyone. Solve.Care was established to revolutionize healthcare delivery, care coordination and benefits administration around the globe. Solve.Care is building an innovative platform that combines decentralization with synchronization to connect stakeholders with each other and redefine care, cost and convenience for everyone.
Please, visit http://www.solve.care to learn more about our company.

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