Support Engineer Level 1 (вакансія неактивна)

— Experience in customer support services for solutions/products/SAAS/PAAS and digital ecosystems (3+);
— Experience with incident tracking systems (required);
— Experience with JIRA (required);
— Experience with Confluence;
— Experience with Microsoft Office Suite;
— Upper-Intermediate level of English (required).

— Work in shifts, rotated in accordance to 24/7 support model;
— Manage customer support issues and respond within the SLA;
— Interact with clients to ensure their satisfaction with the product functionality;
— Define and implement workarounds to issues report by clients;
— Work with the Support L2 and development team to address issues;
— Follow up on all open issues and provide status report to customers and to the internal management team;
— Understand customer’s business problems and develop practical and effective solutions;
— Plan and conduct on-site customer training as needed;
— Be on-site and assist the customer through the go-live phase with the new system;
— Update Knowledge Base;
— Provide on-call services.

We want to make healthcare and benefit programs work better for everyone. Solve.Care was established to revolutionize healthcare delivery, care coordination and benefits administration around the globe. Solve.Care is building an innovative platform that combines decentralization with synchronization to connect stakeholders with each other and redefine care, cost and convenience for everyone. Please, visit http://www.solve.care to learn more about our company.

Type: Hire
Start Date: ASAP