Senior Account Manager (вакансія неактивна)

We’re inviting a Senior Account Manager to join our team.

We are looking for someone ready to make an outsized impact.

For someone who’s not just a great collaborator but enjoys working with the team and is willing to expand their career with the company on the rise.

Location: remotely in Ukraine, Belarus, or Argentina

Requirements

• at least 2 years of working experience as Account / Partner / Customer Success Managerin any outsourcing / outstaffing IT companies
• experience in customer care (customer relationship management)
• strong communication skills
• English level — C1/C2

Responsibilities

You will:

• be the primary point of contact
• build long-term relationships with customers
• liaise between the customer and internal teams
• take responsibility for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Daily you will deal with:

• customers requests on resources
• customer feedback gathering
• complaints and process improvements requests
• MSA, SOW initial signing and amendments
• urgent tasks, emergency resolutions
• monthly invoices and payment issues
• discovering selling opportunities, creating and maintaining an account plan for each customer
• additional tasks assigned

Working conditions:

• flexible working hours
• 8 hours/day with the ability to join the late calls with US-based customers
• Competitive compensation and benefits;
• Brand new modern office or work-from-home option;
• Fruits, snacks, and drinks at the office;
• Free English classes at the office or online;
• Free accounting services;
• 4-weeks paid vacation;
• 50% sports compensation;
• Paid professional conferences and meetups;
• Corporate discounts and events;
• Computer Mac — for every employee;
• Other perks and bonuses