Solvd, Inc. , a software engineering company focused on Mobile and WEB solutions for venture capital-backed startups and booming tech companies. Focus Since 2011, we assist growing mid-size tech companies building high-demand products (MAU>1M) which are famous for their quality.
30 июля 2021

Senior Account Manager (вакансия неактивна)

Киев, Черновцы

We’re inviting a Senior Account Manager to join our team.

We are looking for someone ready to make an outsized impact.

For someone who’s not just a great collaborator but enjoys working with the team and is willing to expand their career with the company on the rise.

Location: remotely in Ukraine, Belarus, or Argentina

Requirements

  • at least 2 years of working experience as Account / Partner / Customer Success Managerin any outsourcing / outstaffing IT companies
  • experience in customer care (customer relationship management)
  • strong communication skills
  • English level C1/C2

Responsibilities

You will:

  • be the primary point of contact
  • build long-term relationships with customers
  • liaise between the customer and internal teams
  • take responsibility for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Daily you will deal with:

  • customers requests on resources
  • customer feedback gathering
  • complaints and process improvements requests
  • MSA, SOW initial signing and amendments
  • urgent tasks, emergency resolutions
  • monthly invoices and payment issues
  • discovering selling opportunities, creating and maintaining an account plan for each customer
  • additional tasks assigned

Working conditions:

  • flexible working hours
  • 8 hours/day with the ability to join the late calls with US-based customers
  • Competitive compensation and benefits;
  • Brand new modern office or work-from-home option;
  • Fruits, snacks, and drinks at the office;
  • Free English classes at the office or online;
  • Free accounting services;
  • 4-weeks paid vacation;
  • 50% sports compensation;
  • Paid professional conferences and meetups;
  • Corporate discounts and events;
  • Computer Mac — for every employee;
  • Other perks and bonuses