L2 Support Engineer (вакансія неактивна)

Solidgate is a B2B product in the field of online payments. We build a state-of-the-art fintech product that helps businesses accept payments and ensure a smooth purchase experience for their clients from Europe to LATAM, from the USA to Asia. We are part of the history of each company we work with — and we help them enter new markets and increase their profits. We believe no company should struggle with payments. So we make them easy.

Solidgate achievements:
— offices in Ukraine, Poland, Cyprus
— 200+ clients went global thanks to Solidgate (Ukraine, US, EU)
— 100+ alternative payment methods (APMs)
— 120 team members
— PCI DSS Level 1 provider
— № 1 employer (according to DOU)

Our advantages:

• Fintech — fast-growing industry
• the opportunity to do business with large Western tech companies (USA, Europe)
• challenges and direct impact on business scaling, on product metrics, here you can propose and implement
• a team that burns with a common goal, has a common vision and values
• opportunity for development and growth, personal career plan for each employee

We are looking for an L2 Support Engineer who can effectively manage client relationships and communicate technical information across various levels of the organization. Our aim is to create a world-class payment processing solution.

What you will do:
— contact merchants to solve their technical problems in the integration process;
— answering product-related queries in a timely manner;
— maintenance and support of corporate wiki for merchants in English;
— maintaining customer relationships and ensuring customer satisfaction;
— support API documentation in English.

We’re looking for someone who has:
— at least 1 year of commercial experience in the technical support field;
— good technical and product knowledge;
— excellent communication and interpersonal skills;
— good critical thinking and problem-solving skills;
— English level — Upper-intermediate +.

Will be an advantage:
— experience with payments/payment services.

Competitive corporate benefits:
— health insurance and corporate doctor
— free lunches in the office
— full coverage of professional training (courses, meetups, certifications)
— performance review twice a year
— sports compensation
— competitive salary
— the ability to work remotely
— Apple equipment

If you believe we’re a perfect fit, why wait any longer?
Send your CV today and let’s start discussing your future career in a company that creates “made in Ukraine” fintech solutions for internet businesses all over the world.