IT Support Engineer (вакансія неактивна)

Education —
• Master degree in Computer Science or similar
Specialized knowledge —
• Help Desk systems (desirable)
• Familiar with the following services (desirable):
• CVS
• POP3/SMTP
• SVN
• VSS
• TestTrack
• CaliberRM
• TCM
• MS Windows XP, Vista, 7, 8, 8.1, 10
• MS Office
• OS X
• Basic MS Windows Servers administering
• Basic Linux-like systems administering
• Workstation hardware configuring
• Periphery devices configuring
• Basic TCP/IP protocol suite
Skills & Abilities —
• English Pre-Intermediate level and above (desirable)
• Troubleshooting skills
• Ability to “get things done”
• Work using checklists
Personal Qualities -
• Diligence
• Responsibility
• Accuracy
• Team player
•Client orientation
Professional Certification —
• MCP (desirable)
Experience —
• MS Windows Systems
• Linux
Working conditions —
• Work in shifts
• Flexible schedule

(All criteria are essential unless stated otherwise)

• Install and configure workstation software as a part of hiring procedure or by individual user’s request
• Support of network and domain user accounts and mailboxes — serve as escalation point for all related issues and provide advisory and issue resolving services
• Support of user’s desktop applications — serve as escalation point for all related issues and provide advisory and issue resolving services
• Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
• Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
• Track tickets to closure or raise them to Project Support engineer in case if it requires deeper analysis and additional advisory, cooperate with other IT directions
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies
• Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
• Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
• Provide support for corporate servers’ hardware to keep them working properly, forecasting potential risks and faults, proposing solutions of avoiding them
• Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services
• Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
• Company hardware storehouse management — tracking list of available hardware and periphery devices, adding new, removing written-off
• Regular or on demand inventorying of hardware and periphery devices

Maintenance and troubleshooting of the user desktops, periphery devices (printers, scanners etc.), support of the meeting rooms.