Obligatory -
• Experience administering on-premises Atlassian tools (Jira, Confluence, Bitbucket, Fisheye/Crucible) on application and infrastructure level
• Experience administering Atlassian add-ons
• Experience with Jira/Confluence database
• Experience in a customer-facing role
• Excellent time and task-management skills
• Good verbal and written English skills
• Good communicative skills
• Experience in troubleshooting complex issues
Additional -
• Familiarity with HTML/CSS
• Scripting experience (bash, python, groovy, etc.)
• Ability to work on a Unix/Linux command line
• Strong knowledge of SQL
• Linux/Unix system administration, DevOps experience
• Experience with APIs and tool/service integration
• Experience with performance monitoring
• Handling Atlassian application configuration requests
• Evaluation of new application releases and 3rd-party add-ons
• Integration of Atlassian apps with other systems
• Assisting end-users with workflow documentation, improvement and solutions; helping them select the right tools for their jobs
• Assisting end-users with wiki content layout, integration and authoring
• Assisting end-users with Bitbucket/git questions and customization
• Maintaining and supporting on-premises Atlassian infrastructure (application and DB servers, loadbalancers, etc.)
• Communication with Client’s stakeholders, identifying and implementing their requirements towards Atlassian application
We’re hiring an Atlassian application administrator to join the SoftServe Applications team in Technical Operations. Our team supports a variety of Atlassian tools such as: Jira, Confluence, Bitbucket, and Fisheye/Crucible. These staff-facing collaborative tools are critical for our external clients.
We run large, on-premises instances using both Atlassian’s Server and DataCenter products. DevOps experience is a plus and would potentially allow broadening the job scope, but our main focus for this position is inside-the-app support and administration with a good expereine in managing and maintaining different databases.