Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, dedicated good people who like what they do and do it well. For us, that means a lot.
11 вересня 2017

Technical Support Engineer (вакансія неактивна)

Львів

Необхідні навички

Education:
• Master degree in Computer Science or similar.

Experience:
• SQL queries experience;
• MS Windows Systems;
• Experience with corporate applications maintenance and administration;
• Experience with Microsoft databases administration.

Specialized knowledge:
• Good experience in SQL (MS SQL Server), relational database concepts;
• Knowledge of development tools;

Skills & Abilities:
• English intermediate level or higher;
• Troubleshooting skills;
• Ability to “get things done”;
• Work using checklists;
• Ability to work under pressure.

Other characteristics such as personal characteristics:
• Diligence;
• Responsibility;
• Accuracy;
• Team player;
• Client orientation.

Буде плюсом

• Knowledge of SharePoint;
• HelpDesk systems;
• MS Windows 7, MS Office and VBA scripts;
• Basic MS Windows Servers administering.

Обов’язки

• Applications fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish request effectively and efficiently;
• Suggest estimates of efforts required to implement assigned tasks and accomplish the tasks according to the schedule defined by technical management;
• Attend conference calls, technical meetings and follow the discussions; participate in project meetings;
• Maintain and document technical solutions in accordance with standards;
• Keep the work on requests in accordance with IT procedures;
• Track incidents to closure or raise them to core team or upper-management in case if it requires deeper analysis and additional advisory, cooperate with other IT directions;
• Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.

Про проєкт

Provide quality corporate applications support and services maintenance to internal Customers under guidance of senior stuff.