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SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, dedicated good people who like what they do and do it well. For us, that means a lot.
10 січня 2017

Service Desk Specialist (вакансія неактивна)

Львів

Необхідні навички

• English Level — Intermediate +;
• Good in e-mail correspondence and phone etiquette;
• Stress-resistance, and ability to handle high volumes of requests;
• Strong problem solving and research skills;
• Advanced troubleshooting and multi-tasking skills;
• Ability to work in team and think as a team;
• Personal skills: motivated, quick learner, organized and responsible.

Education:
• Master degree in Computer Science or similar.

Пропонуємо

It’s more than a Career!
• Challenging and interesting projects for Fortune 500 companies;
• Your personal Career Advisor & individual career map;
• Certification center and language school.

Get compensation you deserve!
• Competitive salary & bonus system;
• Corporate doctors available 24/7;
• SoftServe discount program;
• Full social package;
• A truly flexible working schedule.

Have fun with us!
• An unforgettable corporate events;
• Fully equipped gyms & relax zones;
• And even more...
Join Team of Best Employer in Ukraine!
This is you we are searching for, send your CV or call us at 0 800 60 3000
Want to know more? Visit us at www.softserve.ua, www.softserveinc.com

Обов’язки

• Work in shifts;
• Incident recording, classification, initial diagnosis;
• Request resolution or escalation to responsible parties;
• Monitoring the status and progress toward resolution of all open incidents;
• Resolution and recovery of incidents not assigned to resolution groups;
• Resolution confirmation and closure of incidents;
• Detecting potential trends and liaising with problem management where applicable.
• Knowledge Base updates as required.

Про проєкт

As a Service Desk Specialist, you will undertake analysis, diagnosis and resolution of incidents, which may range from straightforward questions to more complicated technical issues. The role also involves the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.