SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, dedicated good people who like what they do and do it well. For us, that means a lot.
6 вересня 2022

Business Analyst (ID 82864) (вакансія неактивна)

Київ, Львів, Дніпро, Вінниця, Івано-Франківськ, Житомир, Кропивницький, Луцьк, Рівне, Тернопіль, Ужгород, Хмельницький, Черкаси, Чернівці, віддалено


SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993 in Ukraine. 13,000+ associates are currently working on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.

We are successfully collaborating with Our US-based Client is the global virtual healthcare leader, offering the only comprehensive virtual care solution spanning telehealth (telemedicine), expert medical, and licensed platform services. The product serves the world’s leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

In frames of extending collaboration, we are looking for a talented Business Analyst who enjoys solving complex challenges in sophisticated software systems.


  • A mature Business Analyst with more than 2 years of experience in IT
  • Able to effectively own the software solution initiation phase as well as work with existing software systems to boost its performance for our clients and combine both — strategic and technical focuses
  • Capable to own the product management part (being a Proxy PO for the team)
  • A professional showing a deep understanding of Enterprise business operations and specifics
  • Having good knowledge of software development specifics and methodologies (Waterfall, Agile)
  • An expert in key business analysis tasks, elements, and techniques (BABOK)
  • Understanding management principles and project management specifics
  • Proficient in business process modeling
  • Showing a grasp of prototyping and modeling tools


  • Translating the Market Requirements into Product Requirements suitable for Engineering to act on
  • Prioritizing requirements and defining scope to meet client needs in a timely manner given available resources
  • Managing the entire feature life cycle from planning and definition through implementation, testing, and deployment
  • Serving as the product owner in the Agile/Scrum development process; writing user stories, grooming the backlog, and leading sprint planning
  • Providing engineering point of view to customer product management team (explaining constraints/resolution plans/ budget influence, etc.)
  • Defining ’as-is’ state for the enterprise business solution, modeling ’to be’ state, identifying and assessing gaps, proposing improvements
  • Developing a business case to assess the feasibility of possible solutions or investments
  • Standardizing the collection of business and solution requirements, utilizing best practices for effective facilitation, requirements’ elicitation, documenting, prototyping and modeling to ensure the solution meets the business needs
  • Establishing and following requirements lifecycle process
  • Conducting stakeholder analysis, plan communication strategy by taking into consideration its results and project specifics
  • Managing solution scope
  • Establishing the change management process where applicable


  • Be part of the team that is responsible for cooperation with the customer
  • Define the needs, inception, new software solutions, and running proof-of-concept projects leading to business success, as well as leading complex, multi-disciplinary software engineering process which deliver proof of exceptional value to the company and customers
  • Live in a dynamic product/solution lifecycle and keep all in one head: strategic, business, and technical focuses, software solution development excellence, customer experience, and feedback
  • Work closely with Program/Project Managers to confirm alignment of the requirements management plan, with the overall project management plan for each initiative
  • Contribute to risk management, and facilitate discussions