SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, dedicated good people who like what they do and do it well. For us, that means a lot.
27 червня 2022

ServiceNow Software Engineer (ID 81808) (вакансія неактивна)

Львів, Івано-Франківськ, Тернопіль, Ужгород, Чернівці, віддалено


The Low Code Platforms practice works as a global organization as part of SoftServe’s Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry Low-code solutions across. The team is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.


A perfect candidate will have the following expertise

  • Bachelor’s degree in Computer Science or Engineering or equivalent from an accredited university with a strong academic record, or related background
  • 2+ years of proven ServiceNow platform record (Jakarta through Rome) including a sound understanding of Service Catalog, CMDB dependencies and Hardware, and Software Asset Management
  • Сonfiguring, deploying, and supporting ITSM/ITBM applications and Discovery/Service Mapping
  • ServiceNow Certifications including CSA, any of CIS, CAD, Field Service Management, Automated Test Framework, Service Portal, IntegrationHub, or Flow Designer
  • Developing ServiceNow Workflows, UI Pages, UI Macros, Business Rules, Client Scripts, UI Scripts, UI Actions, UI/Data Policies, Script Includes, Security Rules, Scheduled Jobs, etc.
  • Customizing ServiceNow using CSS, HTML, Jelly, Angular, AJAX
  • Making integrations with the third-party systems or other ServiceNow instances, performing import data to the instance
  • Strong understanding of SDLC principles; owning the release and testing processes followed by the Asset and Configuration Management team


  • Establishing implementation capabilities and limitations, performance requirements, and interfaces for the end-user solution
  • Analyzing the business requirements to provide time estimation to client needs
  • Studying systems flow, data usage, and work processes
  • Identifying reporting requirements to general business functionality, non-functionality needs, and required data attributes for BPM specific workflows
  • Developing and demonstrating a solid knowledge of the design and implementation features of the low-code platform in question
  • Carrying out process-orientated application workflow configuration as well as component and integration testing within the desired Low Code platform
  • Developing new or modifying workflow configurations in order to maximize production and operating efficiency
  • Troubleshooting, testing, and debugging platform configuration issues and communicating with platform support teams to resolve issues or require software fixes
  • Validating code for compliance with standards and best practices. Conducting peer review of the work of other team members
  • Conducting customer demos and preparing pre-sales materials and presentations


  • Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives
  • Solutions ranging from large-scale custom-developed low-code applications to cloud-based development and integration services as well as customizing industry sector-focused packages