SoftServe is the largest Ukrainian IT company, a team of 10,000+ thinkers and makers, true professionals and good people. We like what we do and do it well. For us, that means a lot.
14 июля 2021

Business Analyst (ID 63875) (вакансия неактивна)

Хмельницкий, Луцк, Ровно, удаленно


SoftServe is about people who create bold things, who make the difference, who have fun, and who love their work. SoftServe supports our talented professionals in answering the question: What impact will you make?

Our client serves more than 1,900 sheriff’s offices, police departments, communication centers, correctional facilities, and fire departments nationwide. It specializes in integrated on-premises and cloud software solutions, including Computer-Aided Dispatch (CAD), Records Management Systems, Mobile Data & Field Reporting, Mapping & GIS, etc. Project is highly dynamic project-oriented to U.S. Public Safety business domain. It is focused on the development and maintenance of the software operating with CAD systems and telecommunication services (SMS, Phone Calls, Radio Calls).

At SoftServe, we expect results. And SoftServe business analysts play a unique role in delivering those results. We reach across disciplines and borders to bring value to our Client’s business. Bas are the engine of SoftServe. As a Business Analyst, we expect you to be as passionate as we are about delivering end-to-end solutions that address business problems, strengthen IT infrastructure, and enrich the user experience.


An experienced Business Analyst who is

  • Having at least 1-year experience in IT business analysis
  • Initiative: you suggest ideas, bring clarity to both customer stakeholders and our teams
  • Skilled in critical thinking and problem-solving
  • Showing deep analytical thinking and root-cause analysis
  • Ready to take ownership and make on-time decisions
  • Able to collaborate with multiple different stakeholders effectively
  • Knowledgeable of Requirements Lifecycle and able to drive the requirements management process
  • Experienced in analyzing functional requirements and clients’ needs
  • Able to facilitate, prepare and conduct elicitation sessions
  • Excellent in communication, negotiation, and presentation
  • A great communicator with efficient spoken and written English (Intermediate Strong or higher)

Possessing a good knowledge of:

  • Key business analysis tasks, elements, and techniques (BABOK)
  • Software development Life Cycle and the Agile methodology (especially Scrum and Kanban)
  • Requirements management software (Jira, Сonfluence)
  • Business process modeling, prototyping, and diagramming tools (Lucidchart, Miro,, Visio, etc.)


  • Requirements gathering and project leadership; driving the analysis, design, and development of the solution
  • Suggesting design options and improvements for ’To Be’ state of the required solution
  • Specifying, verifying, and validating Functional and Non-functional requirements
  • Bringing the client and project team to a common understanding of the requirements
  • Documenting and managing the requirements
  • Negotiating with multiple stakeholders
  • Explaining the business context of a solution to the development team and other relevant stakeholders


  • Support your technical and personal growth — we have a dedicated career plan for all roles in our company
  • Process dynamic projects and still have a pretty stable place to work
  • Have access to experienced specialists willing to share their knowledge
  • Care about your individual initiatives — we are open for them, just come and share your ideas
  • Share many other advantages with you such as attractive salary, modern office/remote, a package of benefits, language classes
  • Work closely with the client to confirm alignment of the solution requirements