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SoftServe is a global digital solutions company with Ukrainian roots. We are a team of thinkers, doers, dedicated good people who like what they do and do it well. For us, that means a lot.
11 травня 2021

Middle Technical Communicator (ID 65222) (вакансія неактивна)

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WE ARE

SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g. health care, retail, enterprise, automotive, education, etc. We measure our success by our client’s success.
Our company is looking for a smart technical communicator (if you are a technical writer, it is also an excellent fit) working in cross-functional teams or being involved in SoftServe’s own projects.

YOU ARE
The perfect candidate who has a grip on understanding the business aspect of client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.xxx`
A perfect fit for our company if having the following experience
• Advanced or proficient level of English
• Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
• Excellent written and spoken communication skills
• Estimation, aligning, and managing own tasks
• Microsoft Office (Word, PowerPoint, and Excel)
• Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
• Practice in screen-capturing and video development tools
• A concept of HTML, CSS, and XML
• Work background of Agile (Scrum) methodology
• Attention to details, striving to immerse in technical peculiarities
• Flexibility and responsibility
• Ability to work in a team and individually

YOU WANT TO WORK WITH
• Diving deep into the business aspect of products that you document
• Identification project and documentation requirements to produce corresponding user assistance
• Conforming to the TechComm project requirements, following style recommendations and guidelines
• Creation templates for online or printed documentation
• Creating and updating both end-user and developer documentation
• Development complex technical illustrations (diagrams, workflows, and similar)
• Arranging product documentation a way to ensure usability and convenient navigation
• Wresting information from SMEs and ensuring that they provide technical review of your content
• Client to elicit requirements, validate and approve your work at main stages of documentation development lifecycle
• Performing editorial review of documentation created by another TC
• Creating and styling presentations, developing templates for them
• Developing complex simulation or simple interactive videos

TOGETHER WE WILL
• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects and still have a very stable place of work
• Grow technically and contribute to a worthy product
• Enjoy access to experienced specialists willing to share their knowledge as well as strong educational and mentorship programs
• Grow professionally and learn from each other
• Care about your individual initiatives, just come and share your ideas!
• Enjoy flexible working hours in a friendly environment
• Have many other advantages such as team buildings, attractive salary, the package of benefits, language classes, and so much more

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