SoftServe is the largest Ukrainian IT company, a team of 8000+ thinkers and makers, true professionals and good people. We like what we do and do it well. For us, that means a lot.
15 апреля 2021

Middle Technical Communicator (ID 63772)

Киев, Харьков, Львов

WE ARE
SoftServe is a leading technology solutions company specializing in software product and application development and services. Our mission is to be a valuable partner for our clients (from start-ups to large enterprises) who represent different domains e.g., health care, retail, enterprise, automotive, education, etc. We measure our success by our clients’ success.
The mandate of the Leadership Experience direction is to create the most efficient and brain-friendly navigation of our internal processes, products, and systems for the leaders to feel exceptional and be empowered to execute their company goals with the right capability level.

YOU ARE
Our perfect candidate has a grip on delivering all kinds of user assistance. You are to communicate with business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.
Possessing the following required experience
• Advanced or proficient level of English
1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Developer
• Excellent written and spoken communication skills
• Estimation, aligning, and managing own tasks
• Microsoft Office (Word, PowerPoint, and Excel)
• Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk will be a plus point
• Working in screen-capturing and video development tools
• Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
• The basics of HTML, CSS, and XML
• Attention to details, striving to immerse in technical peculiarities
• Flexibility and responsibility
• Ability to work in a team and individually

YOU WANT TO WORK WITH
• Deep diving into the business aspect of products that you document
• Identifying project and documentation requirements to produce corresponding user assistance
• Conforming to the TechComm project requirements, follow style recommendations and guidelines
• Creating templates for online or printed documentation
• Creating and update both end-user and business documentation
• Developing complex technical illustrations (diagrams, workflows, and similar)
• Arranging product documentation to ensure usability and convenient navigation
• Wresting information from SMEs and ensuring that they provide technical review of your content
• Client to elicit requirements, validate and approve your work at main stages of documentation development lifecycle
• Performing editorial review of the documentation created by another TC
• Creating and style presentations, develop templates for them
• Developing complex simulation or interactive videos

TOGETHER WE WILL
• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects and still at a stable place of work
• Grow technically and contribute to a worthy product
• Enjoy access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Grow professionally and learn from each other
• Care about your individual initiatives, just come and share your ideas!
• Enjoy flexible working hours in a friendly environment
• Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more

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