Lead UI/UX Designer (ID 59007) (вакансія неактивна)

WE ARE
SoftServe Design is the ’best in breed’ team of experts that focus on research, strategy, and product/service design, rising to the most complicated challenges of our customers all over the world. We are the home for all designers across SoftServe as Center of Excellence for design talent, operations, processes and tools.
We are a global team of 100+ design thinkers and makers who care about designing the right way. As a part of the Global Design Office team, you will get a chance to be a part of it!
As an individual contributor, you will be expected to lead cross-functional teams through successful discoveries towards solutions for clients, including:
• Managing at least one account and overrising quality and output of all projects within that account
• Establishing and leading client and account relationships for successful account growth
• Presenting offering and services to potential clients
• Co-owning client and partner relationships, demonstrating empathy and helping in connecting dots
• Influencing profitability of the design team and design-led offering on projects
• Helping to build the business through cultivating key client relationships and selling-in strategic design related work
• Our clients are global and so are we. We expect that you are completely fluent in working with distributed teams. When safe to do so, it is expected that you are willing and able to travel to client locations, domestic and international, for engagements and discoveries, as well as to Eastern Europe for our annual summer design conference.

YOU ARE
To the best of your advantage, you should demonstrate the following
• 12-15+ years of relevant industry experience, demonstrated experience engaging clients, selling design services to clients and leading multiple cross-discipline teams
• It is expected that you bring significant consultancy or agency experience; you understand the strategic nature of design, and you have a number of years of leadership or managerial experience
• History of tackling and solving complex business challenges and a strong bias to help find truths and challenge orthodoxies
• Mastery of the strategic design landscape, including but not limited to design intelligence, measurement, KPIs, organizational change, venturing, design storytelling, design thinking, culture change, coaching, business/investment case generation and product management
• Being accustomed to leading and working collaboratively with customers and cross-functional team members including engineering, product management, and user research
• Mastery of service design and product design and on the strategic business value of design
• Knowledge of and curiosity about technology and its impact on design solutions
• Excellent leadership skills, problem resolution abilities, and good judgement
• Strong strategic, analytical, and problem-solving skills that balance with creative design approaches
• Ability to communicate effectively and connect with colleagues, clients, and partners
• High dexterity in speed and quality with the tools of your trade
• Overseeing not just the design function across key accounts, be willing and able to take on a cross-discipline leadership role to guide client projects to success
• Guiding the project and act as a liaison with the account counterpart and the client to ensure all business needs and expectations are being met
• Contribution to team hiring strategy. give feedback in interviews for prospective candidates
• Self-identifying own career goals and needs
• Readiness for business trips in the post-quarantine era (up to 50% of working time)

YOU WANT TO WORK WITH
• Helping clients to understand the strategic business value of design
• Supporting our multi-disciplined teams to uncover needs through research, developing deep insights, generating concepts, and influencing how people will interact with the products and services we design
• Establishing people-centric, business-focused design strategies for our clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational and organizational level
• Driving design quality, practice, and offerings that meet our client’s business and user goals
• Framing design solutions and explaining thinking and rationale in a compelling way
• Bringing the facilitation skills necessary to animate and lead large in-person and remote (online) multi-day client-facing workshops. Having the emotional intelligence necessary to read a room (in person and/or online) and being able to respond to detracting and disruptive behavior with grace and ease
• Creating, adjusting, or coaching project deliverables such that they speak to the business value of design and connect with all key stakeholders
• Consulting with and advising senior clients to help frame the challenge, encouraging broad thinking and establish orientation towards quality of experience
• Collaborating with design leadership and account executives (where applicable) to drive, and lead multiple client-facing initiatives across multiple client accounts (offerings, capabilities, expertise)
• Helping to evolve the service design practice, pulling in state-of-the-art methods from external and internal expertise
• Leading design points of view, proposal creation, and relationship management across key client accounts
• Leading client-focused activities including client-facing proposals and case study presentations, workshops, stakeholder interviews, business intelligence gathering, and creative brainstorms and visioning and KPI development
• Persuading and coaching partners and clients by directing convincing points of view based on a wide variety of client materials, interviews, external sources, analytics, and data sources
• Making design-focused ideas tangible for our clients through storytelling, influencing the creation and presentation of experience maps, user journeys, and service blueprints, and rapid prototyping methods, ranging from paper sketching to digital prototyping.
• Providing individual and team-level coaching and feedback, maintain motivation and morale (as needed)
• Publishing articles on behalf of SoftServe Design
• Presenting new thinking and insights at conferences as a SoftServe thought leader
• Attending, helping plan, and network at organization and community events, workshops, and conferences as a SoftServe Design ambassador
• Being curious, comfortable with and actively engaged in a very tight global community of thinkers, doers and dreamers from the US, UK, Nordics, Bulgaria, Germany, Poland, Ukraine and beyond all of whom contribute to our collective culture

TOGETHER WE WILL
• Work side by side with a world-class, globally distributed team of 100+ designers
• Get exceptional professional development on innovation projects
• Propose and implement your own ideas and solutions
• Be a part of our Global Design Team and its global community
• Participate in different internal events, workshops, knowledge sessions, etc.