Operating since 2003, we help businesses dealing with innovation in technology to achieve a competitive advantage through the constant improvement of their core processes and innovation in solutions. We proudly serve enterprise and SMB companies helping them achieve measurable results in efficiency.
27 червня 2023

Technical Support Еngineer (вакансія неактивна)


One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Еngineer. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

What do we offer:
— working schedule from 3.30 pm to 12.00 pm;
— fixed salary in USD;
— medical insurance;
— paid vacations (25 workdays) and sick leaves (5 workdays);
— partial compensation for any sports activity;
— an opportunity to take part in a pre-sale process;
— partial compensation for training courses, access to the corporate training base;
— opportunities to speak with clients and the development team only in English and free English classes.

Required skills:
— 3 years of work experience providing 2nd and 3rd level technical support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;
— experience with Microsoft IIS 6.0+, Windows Server 2012 +, Windows 10+;
— experience with SQL queries, MongoDB, CosmosDB;
— familiarity with DNS and communication protocols like AS2, SFTP, HTTPS, SMTP;
— scripting /automation using batch scripts, PowerShell;
— at least upper-intermediate English level.

Will be a plus:
— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— coding experience in Java, VB, or .Net;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;
— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with using ITSM tools such as JIRA, ServiceNow.

— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.