Technical Support Еngineer (вакансія неактивна)

One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Еngineer. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

What do we offer:
— working schedule from 3.30 pm to 12.00 pm;
— fixed salary in USD;
— medical insurance;
— paid vacations (25 workdays) and sick leaves (5 workdays);
— partial compensation for any sports activity;
— an opportunity to take part in a pre-sale process;
— partial compensation for training courses, access to the corporate training base;
— opportunities to speak with clients and the development team only in English and free English classes.

Required skills:
— 3 years of work experience providing 2nd and 3rd level technical support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;
— experience with Microsoft IIS 6.0+, Windows Server 2012 +, Windows 10+;
— experience with SQL queries, MongoDB, CosmosDB;
— familiarity with DNS and communication protocols like AS2, SFTP, HTTPS, SMTP;
— scripting /automation using batch scripts, PowerShell;
— at least upper-intermediate English level.

Will be a plus:
— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— coding experience in Java, VB, or .Net;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;
— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with using ITSM tools such as JIRA, ServiceNow.

Responsibilities:
— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.