Softengi is a Digital Transformation Company, one of the leading Ukrainian software companies with nearly 300 specialists which belongs to the Intecracy group consortium. With 20 years’ experience in the IT market, Softengi offers its clients diverse industry expertise as well as deep technology awareness.
21 січня 2022

Service Projects Manager (вакансія неактивна)

Київ

Softengi is looking for a Service Projects Manager to join our professional team.

Job Description:

  1. Work with incoming Service Desk Requests:
  • Read/analyze/label Jira tickets
  • Assign SLA to the ticket
  • Assign ticket to the engineer
  • Get the estimate for the ticket from the engineer and ensure that actual work time is logged once the ticket is completed
  • Ensure that time log is accurate and completed on time
  • Plan when each ticket should be resolved and completed
  • Plan regular customer on-site visits by engineers
  • Constant re-evaluating and re-accessing of priorities and re-planning accordingly.
  • Communication with the customers over the phone, via emails or chat
  • Reporting of the service hours per customer per request type
  • Creating and managing the work orders in Odyssee Mobile

2. Work with Projects:

  • Receive the project plan and structure from the managers — create the project structure in the Exact Online and assign tasks to the team members
  • Reschedule and update Exact online tasks alongside project implementation
  • Work with engineers to unblock their work process

Required:

English as a primary working language (advanced)Experience working with Jira and Jira Service desk proactive solution and customer-oriented and good work ethics able to work under pressure and able to work in the dynamic, sometimes disorganized environment able to have a “helicopter view”, find and/or create structure when there is none by improving the processes.

Desired:

  • French — as a benefit (not a must)
  • experience with Exact Online and Odyssee Mobile (preferably but not a must)

Description of the project and team:

Belgian company specialized in the development and automation of systems for the laboratory environment.
work directly with engineers and product owners