SocialTech is a global IT company in the industry of Social Discovery. We are developing our own products used by millions of users worldwide. SocialTech is one of the market leaders, enjoying triple-digit growth for all major KPIs.
13 марта 2020

Customer Support Representative


SocialTech is a global consumer IT-company specialised in Social Discovery industry. We develop our own products, which are used by millions of people around the world. SocialTech is already one of the leaders in its niche, and at the same time we continue to grow by hundreds percent per year in all KPI.

TrusTech is a team of young specialists in the area of technical support. There are more than 80 happy faces in our team and we are co-operating with major client in the dating sphere.

At the moment we have an open position of Customer Support Representative. If you want to develop your skills in English, communication or try yourself in an IT-company — this opportunity is for you. We are looking for active young people to be a part of our team in Kyiv office.

• Fluent English (verbal and written) is a must;
• Strong written and spoken communication skills;
• Previous experience in technical support;
• Previous experience with Zendesk (other helpdesk systems) is a big plus;
Ability to work the night shifts.

• Provide customer support via chat, tickets and phone;
• Consult clients about service, features, payment options etc.;
• Resolve customers’ issues with the service;
• Follow communication procedures, guidelines and policies;
• Ensure that each customer receives outstanding service by providing a friendly environment;
• No cold calling, no sales.

We create excellent conditions for work:
• Flexible schedule;
• Really great office in the center of Kiev;
• PS4, projector, cinema and office parties;
• Fruit and healthy food;
• Free breakfasts and meals at the office;
• Corporate doctor and trainer;
• Conferences around the world;
• Trainings, seminars and much, much more.