18 октября 2021

Support Agent (16:00-00:00)

удаленно

About product

SocialTech is one of the biggest IT product companies in Ukraine. Our R&D team is now building a new business within the holding, a live-streaming platform. The next stage is scaling. By the end of this year, we plan to hit the TOP 100 companies with the highest marketing budgets in Ukraine. Our aim for the next year is TOP 5.

About team

A small team of senior-level professionals allows us to stay flexible and focused. Everyone contributes to the common goal by doing their best in their own area of responsibility. We aim to become one of the leaders in the live-streaming space.

About The Role

Customer Support Agent role is all about ensuring our users have the best possible experience. You will also work with our product and engineering teams to share and implement customer feedback that will skyrocket our business.

You will:

— Effectively resolve customer issues via emails and chats;

— Identify customer needs and communicate them with the relevant teams;

— Work with the product team to monitor product performance after the product is deployed;

— Ensure service success through strong performance management of KPIs;

— Be an important contributor to the Customer Support operations;

— Work with Head of Business Development and all other teams involved.

You have:

— Fluent English;

— Previous work in customer support or moderating content for a web-based application;

— Critical thinker and problem solver;

— Proficiency with a CRM (Salesforce, Zendesk, Intercom);

— Evidence of well-developed leadership skills;

— Analytical skills with a track record of exceeding targets, KPI’s SLA’s in a fast-paced and changing environment.

We look forward to you joining us! So do not hesitate to apply!

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