16 сентября 2021

Support Agent (16:00-00:00) (вакансия неактивна)

удаленно

About product

SocialTech is one of the biggest IT product companies in Ukraine. Our R&D team is now building a new business within the holding, a live-streaming platform. The next stage is scaling. By the end of this year, we plan to hit the TOP 100 companies with the highest marketing budgets in Ukraine. Our aim for the next year is TOP 5.

About team

A small team of senior-level professionals allows us to stay flexible and focused. Everyone contributes to the common goal by doing their best in their own area of responsibility. We aim to become one of the leaders in the live-streaming space.

Advantages:

— No bureaucracy, lots of self-sufficiency;
— Discretion and high responsibility;
— Global decisions are made together — local ones are made independently.

You have:
— 
Critical thinking;
— Problem-solving;
— Evidence of well-developed leadership skills;
— Ability to coach and motivate others;
— Analytical skills with a track record of exceeding targets, KPI’s SLA’s in a fast-paced and changing environment;
— Customer focus with a clear understanding of performance evaluation and customer service metrics.
— Fluent English.

You will:
— Handling support cases on all issues via emails;
— Ensure service success through strong performance management of KPIs (Productivity, Quality, SLAs);
— Active work and communications with Head of Supply and all other teams involved;
— Drive efficiency and quality by collecting the insight and converting them into new processes.

We look forward to you joining us! So do not hesitate to apply!