23 июля 2021

Head of Support (вакансия неактивна)


Amazon has moved trade online. Our team has set an equally ambitious goal — to move services online.
It is not difficult to imagine how in the future such services as medical consultation, legal assistance and financial advice will often be provided online.
Our team is driving this revolution.

The team consists of senior-level specialists. A small number of people ensures team flexibility and high focus: everyone works on their area of responsibility to achieve common goals.

— Minimum bureaucracy, maximum independence;
— Freedom of action and high responsibility;
— We make global decisions together; local — everyone himself.
If you are driven by speed, performance, responsibility and direct influence on business decisions, then let’s talk!

What you’ll do:
— Work together with CEO and other senior leaders;
— Build support team from scratch to achieve 24/7 coverage with different languages;
— Ensure high quality of service across all areas: support, billing, upsell teams and others;
— Use analytics to improve all processes and increase business efficiency;
— Affect Product Development Roadmap through feedback from customers.

It will be a great match if:
— You have experience building support teams;
— You use analytics in your daily job;
— You love building and optimizing processes (hiring, building operations, etc.);
— You have strong communication skills (can deliver message to a big team and coordinate with other teams);
— You have good written and verbal English skills.
— It will be an advantage if you have experience working in Product Company.

The Perks:
— A world-class team of T-shaped skilled professionals that share knowledge and support each other;
— Market compensation that allows you to focus on work;
— Premium medical insurance;
— Sports and fitness compensation;
— Free lunches and unlimited snacks;
— A training budget with opportunities to visit paid conferences, training sessions, workshops, etc.;
— Corporate parties and trips abroad. We have already been to Slovakia, Egypt, Austria, and Croatia;
— A comfortable office at Podil — you won’t want to leave.