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PO SocialBoost — is the Ukrainian tech NGO that connects startup community and civic tech expertise with the government to solve national challenges and create breakthroughs for developing economy.
14 января 2020

Customer Success Specialist для SocialBoost (вакансия неактивна)


Необходимые навыки

— Have experience in technical support / communications / marketing / management/ business intelligence/ IT
— Extremely responsibility and high organization
— Love people and be able to help them via email, automation service desk or by the phone
We are Ukrainian civic tech organization thus over users are Ukrainian/Russian speakers but if you know English it will be a great plus for you
— Strong troubleshooting skills
— Willingness to learn and adapt to changes
— Understanding of Networking
— Experience with Jira, Google Drive
— Bachelor’s or Master’s degree

Будет плюсом

— Previous experience in Support, IT or government organizations
— Presentation skills in PowerPoint or Keynote
— Wants to develop him or herself and to build a successful career
—Have a fascinating hobby :)


— Flat company structure and opportunity to influence product decisions
Daily contribution to projects of national importance
— Flat company structure and opportunity to influence product decisions
— Work at the intersection of IT, startup and public sector
— Salary on the results of our conversation.
— 28 paid vacation days
— Full time, Mon-Fri.
— Opportunity to learn from different formats: from workshops to global conferences.
— Non-working trips to the cinema, theaters, museums.


— Customer support
— Working with a service desk
— Communication with users (representatives of city and rural authorities), correspondence, the conclusion of contracts
— Setting Tasks for the Deployment Team
— Data Structuring and Processing
— Reporting
— Assisting in the development of presentations and research

О проекте

SocialBoost is Ukrainian civic tech* NGO. We create the synergy between startup community and government to solve national challenges and create breakthroughs for developing economy. We believe efficient e-services are as important for the society as fair laws and good roads.
*civic tech — are services that develop digital society and transform communications paradigm between state, IT sector, business and citizens

About our flagman projects:
Reform of Decentralization brought new opportunities for Consolidated Communities (CC) in Ukraine. This kind of independence lets villages become more prosperous, efficient, transparent and inclusive. SocialBoost is responsible for IT component in the DOBRE project to build digital tools for local governments that support the reform.
Hromadskyi Project
Hromadskyi Project is an IT solution for all participatory budgeting activities. It is available for municipalities as SaaS or self-hosted solution. Offers the automation of all participatory budgeting processes: starting from researching the documentation to voting and monitoring the implementation of winning projects. Now works in 90 cities and communities of Ukraine. Has over 5M unique users. Has helped allocate over 1 billion hryvnas for citizens’ projects